30-DAY TRIAL GUARANTEE

Primo Return Policies: 30-Day Full Refund and Exchange Guarantee

At Primo Sports, your confidence in purchasing is our top priority, and eliminating buyer's remorse is the drive behind our policy framework. Hence, we proudly offer a 30-Day Full Refund and Exchange Guarantee on all our lacrosse heads and shafts.

Here's how it functions: With every order of a non-custom lacrosse head or shaft, you automatically qualify for the 30-day trial.

  • In case you're not totally content, you can opt to return it within 30 days of purchase for a full refund or an exchange.
  • To initiate the process, merely reach out to us at dave@primosportsco.com.
  • An email with a return shipping label for you to print will be sent promptly.
  • Simply repack it in the original packaging and send it back.
  • Upon receipt, you will either receive a full refund or you can elect to apply a credit for an exchange to try a different head or shaft.

Heads: strung heads can be returned. Dyed heads can't, since they can't be resold as new. Dyeing never affects your head warranty, only the trial.

Furthermore, we provide complimentary return shipping within the U.S. International customers pay return shipping.

Whether you choose a full refund or an exchange, our 30-Day Trial Guarantee ensures a completely risk-free shopping experience, allowing you the freedom to experiment with cutting-edge technology and innovative design without apprehension of unsatisfactory purchases.

Our dual-faceted policy provides you the flexibility to explore our extensive range of products, guaranteeing that you discover the perfect gear to augment your gameplay. We at Primo Sports are thrilled to assist you in elevating your game.