Primo Sports Company offers a limited warranty on all products unless otherwise explicitly stated in the product lisitng.
Primo Sports Company will replace unusable or broken products, provide store credit, and or provide a replacement of equal value that break or become unusable under normal playing conditions within the warranty period noted below for the corresponding product.
- OBSIDIAN-135 - 3 Months (90-days) from Date of Purchase.
- OBSIDIAN-175 - 6 Months (180-days) from Date of Purchase.
- OBSIDIAN-165 - 6 Months (180-days) from Date of Purchase.
- OBSIDIAN-400 - 6 Months (180-days) from Date of Purchase.
- 3 Months (90-days) from Date of Purchase.
Original proof of purchase must be provided in order to process a claim. Once the claim has been received, a member of our customer service team will get back to you as soon as possible with the next steps you will need to take. Chips and scratches are not covered under the warranty, as they are to be expected during regular use. Products received for free via giveaways and other promotions are excluded from the limited warranty. If you are interested in returning a product and have any questions about the process, email firstname.lastname@example.org.
- Fill out the Warranty Claim form.
- Your claim will be reviewed and a member of our customer service team will get back to you as soon as possible with details and next steps to take. ?
- Once processed, we will ship the replacement as soon as possible.
We do require the broken shafts to be returned to us in order to process the warranty claim. For approved warranty claims, Primo will provide a pre-paid shipping label for the return. The reason we ask for shafts back is to 1. Study the failure to continuously improve the durability and longevity of our products and 2. To be able to upcycle the broken shafts into new products instead of throwing them in the trash.
Have a broken or dent shaft that is outside the warranty period? Return it to the below address for a $20 store credit for attack, middie, and goalie length shafts (30" - 40") and $35 for defensive length shafts (60"). We even offer this for shafts that are not made by Primo. These shafts will be upcycled into new products instead of thrown in a landfill. If you are returning a broken shaft, be sure to include your Name, Address, and Email Address for us to send the credit.
Primo Sports Company, LLC
Attn: Shaft Credit
31202 Artesian Drive,
Milford, MI 48381
If the shaft you are sending for the credit is outside of the warranty period and or was not originally made by Primo, we do ask that you cover the shipping cost. In order to receive the full credit, the entire broken shaft must be received. If only a portion of the broken shaft is received, the credit amount will be adjusted accordingly.