Shipping policy

Shipping Policy

Processing times

  • Unstrung heads, shafts, mesh and accessories ship within 1 to 2 business days.
  • Strung heads are strung to order and ship within 2 to 5 business days.
  • Custom and team orders have lead times quoted at the time of order. Custom shafts typically take 8 to 10 weeks.
  • Pre-order items ship when stock arrives.
  • Primo apparel is printed to order by our print partner and ships separately from gear.

Business days are Monday to Friday, excluding US holidays. You'll get a tracking number by email as soon as your order ships.

US shipping

  • Free shipping on orders of $150 or more.
  • Lacrosse heads always ship free in the US, at any order size.
  • Orders under $150 ship by USPS or UPS at the rates shown at checkout. Faster options are available at checkout.

International shipping
We currently ship gear to Canada, Mexico and the United Kingdom. Heads also ship to Germany. Rates are calculated at checkout. If your country isn't listed, email us and we'll see what we can do.

Carrier selection
We reserve the right to ship your order with a different carrier or service than the one selected at checkout, as long as the estimated delivery time is the same or faster. This never costs you more for shipping. If you need a specific carrier, email us at dave@primosportsco.com before your order ships.

Duties and taxes
International orders ship duties and taxes unpaid unless they're shown and charged at checkout. Your country may charge import duties, VAT or other taxes, plus a carrier handling fee, on delivery. UK customers will be charged VAT and a carrier handling fee on delivery. These charges are not included in your shipping cost and are not refundable. Refused packages will be refunded minus original and return shipping.

Lost, stolen or damaged packages
If your order arrives damaged or never shows up, email dave@primosportsco.com with your order number (and photos if it's damaged). We'll work with the carrier and make it right.

Address changes
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. Once an order ships we can't change the address, and reshipping a returned package is at the customer's cost.

Returns
See our Refund Policy. Return shipping is free for US customers. International customers pay return shipping.

Questions?
dave@primosportsco.com · 734-474-1338